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This article describes how to restart a home network the proper way. Do this when your internet is not working before you call Tech Support. You may need to print this page for if your internet goes down / when you switch your computer off..

10 Easy Steps ..

1.Shut down your computer.


2.Unplug the power to your modem. This is the box from your cable or DSL provider.

3.Unplug the power to your VOIP phone adapter. If you don't have one skip this step.

4.Unplug the power to your router.

5.Wait 45 seconds.

6.Plug in your modem and wait for lights to stabilize on a specific pattern. (Usually takes about 1 minute)

7.Plug in your router and wait until the lights stabilize or the router has started up.(Usually takes about 30 seconds)

8.Plug in your VOIP phone adapter (if you have VOIP service) and wait until you have a dial tone on your phone again. If you don't have VOIP or know what VIOP is, skip this step.

9.Start your computer.

10.You have now completed a power cycle and you should be able to get back online.